FAQs
We receive many questions regarding our services so here are a few of the most common.
What do I need to do regarding access to our venue?
We use a large van to unload. Access to the venue needs to be relatively close so we can move our equipment into the venue with ease. Gravel and uneven surfaces are not suitable for long distances. We cannot lift the mirror or Eva up or down stairs.
Do you require electricity?
Yes. We would need to be close to an electricity source to enable all equipment to work.
What happens once I have secured the date?
Once your date is secured, we will send out an invoice to show the remaining balance. This is to be settled 30 days on or before the event date. We will get in touch approximately four to six weeks before your date with customisation forms to finalise the details and designs.
What are your prices?
Our prices vary depending on distance and number of guests. No matter how small or big your event is, get in touch and we'll quote accordingly.
Do I need to pay a deposit and how much is it?
Yes. A non refundable deposit is required for us to secure your date. It is £50 per service.
Do you have Public Liability Insurance (PLI)?
Yes we do! We are fully insured and we are more than happy to send paperwork to your venue if they require it. All equipment is also PAT tested up to date.
How much space does the mirror and Eva need?
For the best possible experience, the mirror will require approximately 3m x 3m of space to allow the guest book table and mirror to be used.
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Eva would require a large flat space for us to plot her co-ordinates so she can manoeuvre round. It is not safe for Eva to be moving around where there are stairs going down.